Preserve Gold Review: Fees, BBB Rating, and What to Know Before Calling

What Is Preserve Gold?

Preserve Gold is a precious metals dealer headquartered at 21700 Oxnard Street, Suite 430, in Woodland Hills, California. The company sells physical gold, silver, platinum, and palladium for two purposes: retirement accounts (self-directed precious metals IRAs) and direct home delivery. It processes rollovers from 401(k)s, traditional IRAs, Roth IRAs, and similar retirement accounts.

The company’s website lists “0+ years of combined industry experience” on the homepage. This appears to be an unfilled content placeholder rather than a deliberate claim. Preserve Gold has not published its founding year, and the names of its founders or leadership team are not on its public site. For an industry where track record matters to buyers evaluating a company’s stability, this transparency gap stands out.

Third-party accreditation tells a different story. Preserve Gold holds a BBB A+ rating and Accredited Business status, ConsumerAffairs accreditation, and membership in the National Coin and Bullion Association (NCBA). These credentials indicate an established, complaint-responsive business. They do not speak to investment outcomes.

The company has been featured in or cited by CBS, Fox Business, Forbes, Fortune, Newsmax, TBN, The Epoch Times, and Money. These media mentions are a marketing signal, not a regulatory endorsement. Still, sustained media coverage from recognizable outlets is a reasonable baseline indicator of business activity.

What Preserve Gold Offers

Precious Metals IRA

Preserve Gold’s primary service is setting up self-directed precious metals IRAs. Per IRS Publication 590-A and Publication 590-B, these accounts allow investors to hold physical gold, silver, platinum, or palladium inside a tax-advantaged retirement account, subject to the same contribution limits and distribution rules as other IRAs. Consult a tax or financial professional for your specific situation before transferring retirement funds.

The company handles rollovers from 401(k)s, 403(b)s, traditional IRAs, Roth IRAs, and SEP IRAs. It represents itself as managing the transfer paperwork on behalf of customers. The IRA custodian and depository partner names are not published on the public site. You will need to ask for these during a consultation.

If you want to understand the mechanics of a self-directed gold IRA before calling any company, our plain-language gold IRA explainer covers the IRS rules, account types, and common setup pitfalls.

Home Delivery

For investors who prefer physical possession rather than IRA storage, Preserve Gold also sells metals for direct home delivery. This route does not carry the same tax advantages as an IRA. You own the metals outright, which means they are subject to capital gains rules on sale. Consult a tax professional regarding the tax treatment in your state.

Products

Preserve Gold carries four metals: gold, silver, platinum, and palladium. Within each metal, it offers coins, bars, and rounds. The company does not publish a live product catalog or current pricing on its public site. This is standard practice across the industry, since prices track live spot prices throughout the trading day. To check whether a specific product is IRS-eligible for your IRA, see our complete IRS-approved metals list.

Fees: What Is and Isn’t Disclosed

Preserve Gold markets itself on “zero hidden fees.” The specific numbers behind that claim are not on the public website. The fee detail page returned a server error at the time of this review, so independent verification of the figures was not possible without a consultation call.

What the company does state publicly:

• IRA fee waiver of up to 5 years, with the length tied to investment size (specific tiers not published)
• Price matching: Preserve Gold will match or beat competitor pricing
• Zero-fee buyback: the company repurchases metals it sold at current market prices with no charge
• Current bonus offer: free insured shipping, a $200 account credit, and a premium home safe

What is not disclosed: annual custodian fee, annual storage fee, setup fee, minimum investment to qualify for the fee waiver, and what fees apply after the waiver period expires. A comprehensive guide to typical gold IRA fees can help you benchmark the numbers when you get them from Preserve Gold directly. Always ask for a full written fee schedule before opening an account.

The 5-Year Fee Waiver: What the Promotion Actually Says

The fee waiver is Preserve Gold’s headline promotional offer. It covers IRA fees for up to 5 years, with the length depending on how much you invest. The company does not specify the investment tiers publicly.

Three questions to ask before accepting a fee waiver from any company: What is the minimum investment to qualify? Which fees are waived (custodian fees, storage fees, or both)? What is the fee structure after the waiver expires? Get the answers in writing. A 5-year waiver followed by high ongoing fees can cost more over a 10-year holding period than a company with no waiver but competitive flat rates.

For a side-by-side comparison of flat-fee vs. scaled-fee IRA structures, see our fee structure comparison guide.

Celebrity Endorsers: What to Make of Them

Preserve Gold has endorsement agreements with Dr. Phil McGraw, Kirk Cameron, Chuck Holton, Erick Stackelbeck, and Pastor Allen Jackson. These are prominent media and faith-based personalities with audiences that overlap with the company’s target demographic. The FTC requires paid endorsers to disclose their material connection to the brand, which means these are compensated arrangements.

Celebrity endorsements are a marketing strategy, not an investment credential. None of the named individuals are registered investment advisers or licensed financial planners. Their endorsement does not reflect a professional evaluation of Preserve Gold’s products, fees, or custodial infrastructure. The FINRA precious metals fraud alert notes that endorsements from celebrities and trusted figures are commonly used to build credibility for both legitimate and problematic dealers alike.

Celebrity-endorsed pricing is worth watching. Some companies build the cost of high-profile endorsement deals into their product premiums. Ask Preserve Gold directly whether endorsement costs affect its pricing or margins.

BBB Rating and Third-Party Credibility

An A+ BBB rating is meaningful context. It indicates the business has been accredited since applying, has responded to complaints in a way BBB found satisfactory, and meets BBB’s transparency standards. It does not mean BBB audits or certifies the company’s financial products or IRA structure.

As an additional check, visit SEC investor.gov and search the company name for any enforcement actions or investor alerts. If Preserve Gold works with a broker-dealer for any services, that entity should be searchable on FINRA BrokerCheck. Both searches take under two minutes and are free.

For a deeper look at what BBB ratings actually tell you in the gold IRA context, see our dedicated guide on interpreting BBB ratings for gold IRA companies.

Who Preserve Gold Is For (and Who Should Look Elsewhere)

Preserve Gold may fit your needs if you:

• Are comfortable getting the full fee and custodian picture during a consultation rather than before it
• Want a company that carries all four metals (gold, silver, platinum, palladium) for IRA or home delivery
• Connect with the company’s media presence and endorsers from a trust perspective
• Want a fee waiver promotion and a zero-fee buyback as part of your terms

Consider alternatives if you:

• Want to review fee schedules, custodian names, and depository details independently before speaking to a representative
• Have $50,000 or more to roll over and want a company with a documented multi-year track record and publicly visible review volume
• Prefer a company that has been independently ranked by major financial publications
• Want to verify the company’s history without needing to call first

Preserve Gold vs. Augusta Precious Metals: A Factual Comparison

Augusta Precious Metals, ranked Best Overall Gold IRA Company by Money Magazine from 2022 through 2026, is the company Goldiew rates as its top pick for most investors evaluating gold IRAs. Here is what the public record shows for each company:

Augusta publishes more information publicly across most criteria. That does not automatically make it the right choice for every investor. The decision depends on your rollover amount, how important pre-call transparency is to you, and the specific terms each company offers you during a consultation. For either company, confirm all terms in writing before signing.

See our full comparison at our best gold IRA companies guide for context on where other providers sit relative to Preserve Gold and Augusta.

What Real Customers Say

Preserve Gold displays five five-star testimonials on its homepage from customers identified as Tom (Tulsa, OK), David F. (Miami, FL), Brett Farina, Scott C., and Robert W.P. All describe smooth rollover experiences and responsive service. These are company-curated examples, not an independent aggregate.

For a broader sample, check Preserve Gold’s BBB profile directly, where both positive feedback and formal complaints are recorded. The number of complaints filed and how they were resolved is more informative than a curated testimonial set. ConsumerAffairs and Trustpilot profiles (where available) offer additional perspective.

Goldiew has not yet collected independently verified user reviews for Preserve Gold in our system. As reviews accumulate from verified Goldiew users who have worked with the company, we will update this section. In the meantime, use a company research checklist to structure your own due diligence before calling.

Already hold metals and want to check their quality or value? Our free gold value calculator and guide to verifying gold authenticity are good starting points.